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Do you nip negative customer feedback in the bud?
The Tesco, Haggerston blog story strikes a very loud chord with us. The blog highlights the state of the Tesco store in Haggerston which was described as “the worst place on earth”. It went viral very...
View ArticleCustomer Feedback Surveys – the Ferret Way
I read an article recently and felt I could have written it myself. It cites the opinion of Adi Bittan, CEO of OwnerListens.com and her approach to customer feedback and surveys totally mirrors ours...
View ArticleDon’t just gather customer feedback, act on it!
A new Voice of Customer report published by eDigitalResearch has highlighted the importance of taking customer feedback on board and acting on it. According to the eDigitalResearch survey, over half of...
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